Customer Service

Shipping & Delivery

At Gabi Toy we aim to ship goods as soon as possible -- same or next business day in most cases.  Our distribution warehouse is located in the City of Industry, CA and generally, in-stock items shipped should be received no later than 7 business days.  We understand that expedited shipping may be required and for further assistance, please contact us directly so we can help you make the proper shipping arrangements.  Our products are shipped in large bulky quantities and may affect the shipping costs, however we do work with various shipping companies and can help you receive the best rates if required.  Please call us at 1.888.979.GABI or email us at sales@gabitoy.com if you have any additional questions regarding shipping.

Return Policy

Returns/Refund requests must be reported within 30 days from receipt of your order. Gabi Toy reserves the right to deny any credit requested after 30 days. Please note: Items marked as closeout/clearance/final sales are non-returnable.

Customers are responsible for all freight charges on any returns unless otherwise stated at the time of authorization. Customers are responsible for both inbound and outbound freight costs on any refused shipment.

All returned merchandise will be inspected upon receipt. If the reported issue is deemed to be invalid or misreported, a restocking charge may be applied and any return freight charges may be assessed to the customer.

Privacy & Security

We recognize that you care how information about you is used and shared.  We have created this Privacy Policy to inform you of our information collection, and sharing practices for this Web site.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our Customer Service Department in connection with this Web site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by clicking on "Contact Us" within the toolbar area of this Web site.

What Information About Me Is Collected and Stored?
We collect and store information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, e-mail address, telephone number, credit card number and expiration date (Please note credit card information is temporarily stored for authorization purposes only). This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site.


We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.

Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web site.

Is Information Collected From Children?
We do not sell or ship any items ordered through this Web site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Web site only with the involvement of a parent or guardian and should not submit any personal information to us.


With Whom Do You Share Information?
We do not share with others any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy.


We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of this web site or any of our affiliates, business partners, customers or others.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information generally is shared in an aggregated form.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that all of our assets are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, we would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.

What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology to ensure protection on your credit card information each and every time you place an order on this web site. Prior to placing an order through this Web site, you will be asked to set up an account and provide an e-mail address and password. You must provide an appropriate e-mail address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact us immediately by clicking on "Contact Us" within the toolbar area of this Web site, you can also change your password by clicking on "My Account" within the toolbar area of this Web site.